Sorry for the wall of text. Customer paid $99/mo for my SaaS for 11 months. Just filed chargebacks for all 11 payments ($1,089 total) claiming "services not received." They clearly used the product — I have login logs, API calls, the works. Stripe says I need to provide evidence. What do I include?
Great thread. One additional tip for SaaS founders: implement a pre-dunning email sequence before cards expire or payments fail. This creates a paper trail showing active engagement tbh.
For high-value chargebacks if that makes sense, consider using a service like Chargebacks911 or Midigator. They specialize in representment with higher win rates than DIY.
Update on my situation: after threatening AAA arbitration, Stripe released my funds within 5 business days. The demand letter template from this site was actually what I used. Worked like a charm.