Advice needed on customer filed fraudulent chargeback

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Started by CounselK_23 · May 6, 2025 · 587 views · 2 replies

For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.

CounselK_23 OP May 6, 2025

Quick background on my situation — any input appreciated.

customer filed fraudulent chargeback. I've been dealing with this for about 8 months now and the situation isn't improving.

What's the typical outcome in situations like this?

KFW

the_silent_type_7 Contributor Mar 7

Just wanted to add — I went through almost the exact same thing last year. What finally resolved it for me was sending a formal demand letter via certified mail. Once they realized I was serious and had documentation, they settled within 2 weeks.

Advice needed on customer filed fraudulent chargeback

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