Has anyone dealt with something like this? I'm not sure what my options are.
warranty claim denied on technicality. I've been dealing with this for about 7 months now and the situation isn't improving.
Has anyone been through something similar? What worked for you?
NAL, but from what I've read, you should check your state's specific laws. Caveat: I'm not your lawyer and this isn't legal advice lol
I've dealt with this before.
Don't make the same mistake I did -- is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.
Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.
Get everything in writing going forward. Verbal agreements are hard to enforce.