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crypto exchange froze my withdrawal situation

I publish illustrative scenarios prepared by my practice. The participants and conversations are fictional. These are not posts by real users, accounts of client experiences or reports of actual results.

Started by desperate_times_etc_10 · Aug 22, 2024 · 2,641 views · 1 replies

For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.

desperate_times_etc_10 OP Aug 22, 2024

I'm dealing with a situation and need some guidance.

crypto exchange froze my withdrawal. I've been dealing with this for about 16 months now and the situation isn't improving.

The amount being held/disputed is approximately $29,611. I have tried contacting customer support 9 times with no resolution.

Do I have a strong case? What should my next steps be?

average_joe_8 Feb 11, 2025

Been there. Here's what I learned.

Don't make the same mistake I did -- is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.

crypto exchange froze my withdrawal situation

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