Quick background on my situation — any input appreciated.
merchant account terminated without explanation. I've been dealing with this for about 3 weeks now and the situation isn't improving.
The amount being held/disputed is approximately $40,644. I have tried contacting customer support 3 times with no resolution.
Has anyone been through something similar? What worked for you?
I went through almost the exact same thing.
I ended up hiring an attorney to send the initial letter, which cost about $2-4 but saved me a lot more in the long run.
Following this thread — Subscribing to this thread. In a similar spot.
NAL, but from what I've read, you should check your state's specific laws. But don't just take my word for it, get real legal advice.
I went through almost the exact same thing.
What worked for me was hiring an attorney to send the initial letter. It took 2-4 months but was worth it.
Oh god, another one of these.
Here's where people usually go wrong is having everything documented. I'd recommend keeping a detailed timeline instead.
Following this thread closely. The amount of practical information here is amazing. Much better than the generic advice I've seen elsewhere.
Pro tip: if your payment processor tells you "funds will be available in 90-120 days," that's usually a rolling hold. New transactions extend the clock. Stop processing through that account immediately.