I can't believe eBay siding with buyer on false claim is even legal

I publish illustrative scenarios prepared by my practice. The participants and conversations are fictional. These are not posts by real users, accounts of client experiences or reports of actual results.

Started by clock_watcher_24 · Sep 25, 2024 · 2,068 views · 4 replies

For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.

clock_watcher_24 OP Sep 25, 2024

I've been trying to resolve this on my own but I'm stuck.

eBay siding with buyer on false claim. I've been dealing with this for about 8 months now and the situation isn't improving.

The amount being held/disputed is approximately $35,436. I have tried contacting customer support 3 times with no resolution.

What are the risks if I pursue this? What's the likely timeline?

allison.m_2 Mar 13, 2025

I see this constantly on this sub.

In my case, it took about 1-3 months to resolve. The key was escalating to a supervisor/manager.

InsuranceAdj_22 Mar 16, 2025

NAL, but from what I've read, you should send a written demand. That's the general rule anyway, exceptions exist.

Emily_S_32 Mar 20, 2025

Following this thread — Are you me? Literally going through this rn.

exhibit_a_hole_10 Mar 22, 2025

Not a lawyer, but I have direct experience with this.

Here's where people usually go wrong is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.

I can't believe eBay siding with buyer on false claim is even legal

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