I'm dealing with a situation and need some guidance.
customer filed fraudulent chargeback. I've been dealing with this for about 13 months now and the situation isn't improving.
The amount being held/disputed is approximately $33,775. I have tried contacting customer support 6 times with no resolution.
Should I hire a lawyer for this or try to handle it myself?
This happened to me too. Have you tried filing a complaint with the relevant agency? In my case they investigated and it got resolved without needing a lawyer.
I spent way more time googling than I should have before just calling a lawyer.
I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.
Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.
NAL, but from what I've read, you should file a complaint. That said every case is different so take this with a grain of salt.